"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"
What needs to be considered as part of a modern passenger management strategy?
In this latest issue of Railway Strategies, Simon Pont comments on what really it really takes to achieve the very best in passenger management and experience. Read more here
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