"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"

What needs to be considered as part of a modern passenger management strategy?

In this latest issue of Railway Strategies, Simon Pont comments on what really it really takes to achieve the very best in passenger management and experience. Read more here

Are we getting there?

More Case Studies
ECR Announces Further Wins With BUPA And TransPennine Express

ECR announces further wins with BUPA and TransPennine Express

The Future Of MPoS In Rail

A Global Railway Review Blog: The future of mobile point of sale in rail

ECR launches the GoFree device

ECR Retail Systems has developed and launched GoFree, a new compact contactless Mobile Point of Sale (MPOS) device for the airline industry.

Air Serbia awards electronic point of sale contract to ECR

Air Serbia awards EPoS contract to ECR

What needs to be considered as part of a modern passenger management strategy?

"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"

ECR Rolls Out Next Generation International Ticketing Solution With Big Bus

ECR rolls out next generation international ticketing solution with Big Bus

ECR to speak at Onboard Hospitality Forum in Berlin
How Your POS System Can Be Used To Boost Retail Staff’s Performance

A good quality Point of Sale system is essential for any retail business. However, you may be shocked to find that most businesses aren’t getting full use out of them.

ECR Expands Technical Team With Two New Appointments

ECR expands technical team with two new appointments

ECR Help Create The Ultimate Guide To Creating Revenue Streams In Rail

ECR are extremely proud to have contributed to the creation of this excellent guide

On Board Hospitality Announces ECR’s New Ticketing Service

On Board Hospitality announces ECR’s new ticketing service
Attraction booking tech gets onboard

Customer Experience is Key…

The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue. This approach has led some to ask whether customer service has a role to play, or is it about price? For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding