Ticketing. Paris and beyond…

Safeguarding the future of Paris institutions

At ECR we pride ourselves in developing MPoS ticketing solutions that are built around the needs of our customers and which raise standards of the entire consumer experience. We understand that simplifying the entire process of managing a mobile payment solution further enhances the level of customer service that clients are able to offer – especially in an environment where people are on the move and sales need to move quickly.

Our mobile ticketing solution was driven by these needs and has enabled us to offer a unique answer to a growing need across the city of Paris.

Our unique on-street ticketing solution enables tourists visiting the city of Paris to purchase tickets for some of the French capital’s top attractions from the iconic newspaper kiosks located across the city.

Background

Across Paris, the iconic news kiosks have for a long time suffered from a dramatic drop in revenue due to falling sales.

By offering thousands of tourists a convenient and easy way to safely purchase tickets while on the move across the city, ECR has also provided kioskees with the opportunity to reinvent themselves as mini tourist information centres and to act as an important payment point to passing tourists, serving customers of many attractions including Big Bus Tours, Musée Grevin wax works museum, the Château of Versailles, Paris Aquarium, Batobus, Montparnasse tower and the renowned Bateaux Parisiens among others.

The mobile devices provide a constant link to head office systems, giving visibility of the most popular attractions and promotions. This means that for the first time, kiosk holders have access to vital information allowing them to offer the most popular promotions based on the preferences of tourists and the changing seasons.

The solution is delivered via portable, web-enabled terminals, offering the dual capability of handling ticket sales and card payments from the same unit. The devices are also equipped with a built-in silent thermal printer for issuing tickets and receipts instantly to validate the transaction. Mobile connectivity also allows transactions to be processed both on- and offline.

The solution covers top locations including the Champs Elysées, Arc de Triomphe, Place de l’Opéra, Rue de Rivoli amongst others and will continue to expand.

Key benefits of the ECR system

• Tourists have an easy and convenient way to purchase tickets in multiple currencies
• Q-busting aids customers & attractions
• Staff can process payments at any time
• Tickets may be purchased in multiple currencies
• All payments are fully PCI compliant and issue a receipt to validate the sale

Results

For many kioskees, sales have offered a lifeline in terms of increased revenue. It offers total payment flexibility, accepting both card and cash payments, in multiple currencies, intelligently managing sales and requiring no advance purchase from the kioskees.