Bournemouth Borough Council

Inspire

Blogs

Early in 2019 Bournemouth Borough Council awarded ECR the contract to provide a unique, mobile MPoS solution enabling sales and payments for the busy seafront. Over the following eight weeks ECR developed a unique ticketing system encompassing online, onsite and mobile EPoS & MPoS.

Traditionally visitors to the popular resort had fewer options for purchasing and paying for tickets across the huge variety of attractions. Offering a full range of services, from Land Train rides to car parking, and including deck chairs, beach huts, chair lifts, food and beverage sales, mini-golf, wind break hire and fishing off the pier it was apparent that the solution needed to be high performing and reliable, entirely mobile, and fully integrated giving head office users a real time view of activity on the ground.

Equally important was the need for the system to take online and offline payments as, even though the area has excellent mobile network coverage, when upwards of 500,000 visitors reach the seafront at peak times, connectivity can be unreliable.

ECR were delighted to design and develop the latest version of the company’s unique TicketPoS solution. Developed by our highly skilled team in Vietnam, Bournemouth were the first clients to implement the latest generation software running on the exclusive Go2 handheld all-in-one terminals.

‘’ECR have made our day to day operations so much more simple’’

Designed for portability and long shifts onstreet and on the move, the Go2 was also designed and manufactured by ECR. With over 7000 terminals in live deployment worldwide, Bournemouth Borough Council had confidence that the devices would deliver on reliability and durability even under the most demanding conditions.

The system was developed in a short timescale, within budget and to the unique requirements of Bournemouth Council in time for the start of the 2019 holiday season. Currently operating with 32 mobile devices, the system has been extremely well received by users on the ground and at head office. As a result, it has since been extended and continues to deliver extensive benefits to both the Council and to the high volume of visitors to the town alike.

TicketPoS is a cloud-based solution comprising front office sales, comprehensive back office and extensive tailored reporting, and full support from ECR’s head office in Kings Langley. The system offers upselling prompts, upgrades, offers and discounts and a wide variety of features designed for both customer satisfaction and revenue generation. Since deployment, the client has invited ECR to expand the system’s capabilities and together we have now produced an online booking portal for the popular Smuggler’s Cove attraction. TicketPoS manages timed and capacity-managed bookings, giving customers full control from their own device, mobile phone or computer. With inbuilt anti-fraud technology, dynamic QR codes and accepting all payment types, visitors can plan their visit and guarantee entry upon arrival, beating the queues and getting the best prices guaranteed.

As part of our continued partnership, we continue to work with Bournemouth Borough Council to identify new opportunities and products to support sales growth and customer service, adding value to the company and to visitors alike.

‘’ECR have allowed us to have a complex system but it’s still easy to use’’

The Future of On-board Retail Spend is Contactless

Ticket and retail sales across rail businesses have not changed significantly over the years. Rail companies still use standard point of sale (POS) or mobile point of sale (mPOS) systems to accept payments for tickets or good and services. Many of these systems currently do not accept contactless payments, and because of this, many companies are missing opportunities. In addition, in today’s demanding and dynamic

Time To Get Personal!

Time to get personal!
Is it time for Airports and Airlines to get personal?

The Benefit of Retail Time Data & how it affects your Business

We are living in the era of big data, and some sectors have been quicker than others to catch on to the potential of business information which can be harvested for the benefit of sales and marketing strategies. One of the 'early adopters' has been the retail industry, which has been busy exploiting the opportunities presented by real-time data.

The secret to managing your business through a point of sale system

ECR Retail Systems Launches the First All-In-One Contactless Mobile Point of Sale Device

ECR Retail Systems Launches the First All-In-One Contactless Mobile Point of Sale Device for the Airline Industry

How to Prevent Theft with your Point of Sale System

Theft can represent a major breach of trust, and also cost businesses a lot of money. The good news is that there are ways of preventing theft from your point of sale (POS) system, and in this post, we take a look at some of them.

The Latest Trends In POS Technology That You Need To Know

As with all things rooted in technology, Point of Sale trends are continually changing and evolving as developments arise

ECR Wins the Excellence in Technology Award at 18th Annual National Transport Awards

ECR Retail Systems is delighted to have received the Excellence in Technology award, for its ECR Go2 solution with National Express.

ECR enters Ferry Ticketing market

5 Ways Your POS System Can Help To Improve Security And Efficiency

Today’s electronic point of sale (POS) systems can help businesses to enjoy better security, efficiency and customer service in new ways. The latest systems are far more than simply digital cash registers; they have advanced features that offer added and fundamental value to the business.

LNER Selects ECR Retail Systems for New MPoS System

ECR Retail Systems has been awarded a contract by the London North Eastern Railway (LNER) for its MPoS system, supporting rail crews on the London King’s Cross to Edinburgh route as they provide at-seat services to customers.

New blog: Vietnamese Visit