Customer Experience is Key…

The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue. This approach has led some to ask whether customer service has a role to play, or is it about price? For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding

Read the full article here at mycustomer.com
https://www.mycustomer.com/community/blogs/simon-pont/customer-experience-key-to-airline-profitability

More Case Studies

The Future Of MPoS In Rail

A Global Railway Review Blog: The future of mobile point of sale in rail

Air Malta Goes For Quality, Choice and Freshness in New In-flight Catering

ECR to speak at Onboard Hospitality Forum in Berlin

ECR Rolls Out Next Generation International Ticketing Solution With Big Bus

ECR rolls out next generation international ticketing solution with Big Bus

ECR launches the GoFree device

ECR Retail Systems has developed and launched GoFree, a new compact contactless Mobile Point of Sale (MPOS) device for the airline industry.

Air Serbia awards electronic point of sale contract to ECR

Air Serbia awards EPoS contract to ECR

ECR Help Create The Ultimate Guide To Creating Revenue Streams In Rail

ECR are extremely proud to have contributed to the creation of this excellent guide

On Board Hospitality Announces ECR’s New Ticketing Service

On Board Hospitality announces ECR’s new ticketing service
Attraction booking tech gets onboard

Happy New Year 2018! (After A Great 2017 At ECR…)

Hello and a happy new year to all of our clients, old and new! 2017 has seen plenty to celebrate at ECR, having expanded our team and won some very exciting new business. We are delighted and proud to be providing systems now on board all of the Irish Rail Network for CCSL, having previously covered the Belfast-Dublin route.

How Your POS System Can Be Used To Boost Retail Staff’s Performance

A good quality Point of Sale system is essential for any retail business. However, you may be shocked to find that most businesses aren’t getting full use out of them.

Ticket Cab Now Open To New Drivers

ECR Retail Systems have today announced an opening for 100 new drivers to take TicketCab – the mobile ticketing system that helps drivers generate much welcomed additional earnings.

SNCF Completes Initial Mobile Payment Rail Project With ECR

ECR, the leading London-based MPoS specialist, has completed ‘phase one’ of a three-year project with France’s largest rail operator, SNCF. ECR has deployed a real-time mobile payment solution across SNCF’s entire fleet of trains in France, including the delivery of nearly 1,500 lightweight ECR Go mobile point of sale (MPoS) handheld devices