Customer Experience is Key…

"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"

A Global Railway Review Blog: The future of mobile point of sale in rail

On Board Hospitality announces ECR’s new ticketing service
Attraction booking tech gets onboard

ECR rolls out next generation international ticketing solution with Big Bus

ECR Retail Systems have today announced an opening for 100 new drivers to take TicketCab – the mobile ticketing system that helps drivers generate much welcomed additional earnings.

ECR and Rail Gourmet sign catering deal with East Midland Trains and Grand Central

ECR announces further wins with BUPA and TransPennine Express

ECR Retail Systems has developed and launched GoFree, a new compact contactless Mobile Point of Sale (MPOS) device for the airline industry.

ECR are extremely proud to have contributed to the creation of this excellent guide

The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue. This approach has led some to ask whether customer service has a role to play, or is it about price? For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding