David Lloyd Leisure

David Lloyd Leisure offer the widest range of health and fitness facilities available in the UK. From gym equipment and racquet facilities, to swimming pools and health and beauty, no other group offers such a variety of fitness options.

Since David Lloyd Leisure opened their first club in Heston, Middlesex, in the late 1980’s, the company has gone from strength to strength. Now part of Whitbread PLC, the company is the UK’s number one health and fitness club operator, with in excess of 55 clubs and over 285,000 members.

As the company expanded, David Lloyd Leisure looked to its existing EPoS supplier, ECR Retail Systems, to develop a system that could meet the rapidly increasing demands of the business. The existing proprietary EPROM based Cash Registers were not providing either the management reporting or the security necessary to meet the needs of the business. Furthermore, the system did not offer a swipe card or credit void facility, essential to its club members.

We’ve developed a really strong relationship with ECR over the years,” Says Peter Marlborough, IT Services Manager. “So as our business grew, we asked them to evaluate our changing PoS needs. Because they were so familiar with our company, they were able to develop their Touch software to match our specific requirements. They also provided us with Touchscreen terminals, which were successfully trialled before commencing our Nationwide roll-out.”

Peter continues “With so many different sales activities in the clubs, it’s essential to have a touch screen menu option that’s easy to use by all staff. ECR’s solution bought us this plus many more benefits. It was important that we received accurate management information, as well as detailed reporting on sales. Break-down of types of products and services sold at reception, club room and the function bar were essential. The system provided by ECR linked straight into the Head Office accounts and stock control packages and therefore allowed us to control all aspects of operations at each of our clubs.

The superior quality of ECR’s products and their tailored programming means that we’ve only had to provide our staff with minimal training. The screens are so robust there is little worry that they will get damaged.”

“With so many different sales activities in the clubs, it’s essential to have a touch screen menu option that’s easy to use by all staff. ECR’s solution bought us this plus many more benefits.”

Peter Marlborough – IT Services Manager