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ECR Retail Systems has been awarded a contract by the London North Eastern Railway (LNER) for its MPoS system, supporting rail crews on the London King’s Cross to Edinburgh route as they provide at-seat services to customers.

In a time when “industry executives are in PR overdrive trying to clean up the backlash from a bunch of customer encounters gone wrong,” it’s wise to use tools that increase customer goodwill.

Take a look at our latest article, published in this month’s issue of Rail Professional as we look at how the rail industry can use business intelligence to drive customer service and growth

The luxury leisure industry is growing fast, as consumers with stressful lives and healthy disposable incomes embrace the wellness trend. Whereas once, consumers would head overseas for a short break or spa weekend, busy career people are now opting to make full use of luxurious local leisure facilities offering high-end beauty treatments, spa services, fitness programmes, nutrition and more.

Personalising ancillary sales all the way through to mPOS
Personalisation and passenger experience are key. Here’s our analysis as to whether the ancillary payment processes in place are fit for purpose…

As with all things rooted in technology, Point of Sale trends are continually changing and evolving as developments arise

Ticket and retail sales across rail businesses have not changed significantly over the years. Rail companies still use standard point of sale (POS) or mobile point of sale (mPOS) systems to accept payments for tickets or good and services. Many of these systems currently do not accept contactless payments, and because of this, many companies are missing opportunities. In addition, in today’s demanding and dynamic

One of the biggest recent developments in PoS technology is the ability to now host your system on the cloud.
Here are some of the most compelling reasons to choose a cloud-based PoS system.

A point of sale (POS) system is essentially a software program that allows businesses to track the activity on cash registers, calculate when stock needs reordering, and analyse levels of inventory according to item. A POS system automatically records the details of each sale as it happens; meaning records are constantly kept up to date.

EPoS specialists ECR today announced their sponsorship of a new outdoor learning project at Chalford Hill School in Gloucestershire.

Mobile ticketing systems offer numerous benefits for smaller operators, providing a friction-less travel experience with straight forward implementation