Up Close And Personal

Following a successful pilot project ECR Retail Systems – the London-based mobile point of sale (MPoS) specialists – have deployed their real-time mobile payment solution across the entire SNCF fleet of trains, France’s largest rail operator. This development follows the award of a three-year contract.

Cabin crew are the key contact point between the customer and the airline, managing the face-to-face interactions that can make or break a business’ reputation. But as the passenger begins to expect more from their journey, how can airlines help their staff meet these demands? Simon Pont, CEO of ECR Retail Systems, explains more in International Airport Review

In a time when “industry executives are in PR overdrive trying to clean up the backlash from a bunch of customer encounters gone wrong,” it’s wise to use tools that increase customer goodwill.

Mobile POS systems offer several key benefits to businesses who want to increase their sales and are particularly useful in the retail, leisure and hospitality, in-flight, restaurant and ticketing industries where the ability to move around to interact directly with the customer is a huge advantage.

The maxim that the customer is always right applies to retailers, restaurants, travel services and other businesses, even as their traditional customer landscape continues to change drastically. The customer, wherever they are, expects less fuss at the checkout, no waiting for the bill, and no queueing for the only ticket machine at the station.

Today's electronic point of sale (POS) systems can help businesses to enjoy better security. efficiency and customer service in new ways

Take a look at our latest article, published in this month’s issue of Rail Professional as we look at how the rail industry can use business intelligence to drive customer service and growth

The retirement village lifestyle has become increasingly popular and many villages offer the types of facilities and amenities that are generally only found in luxury hotels and country clubs. Effective management of any retirement village, or chain of villages, tends to require the use of tailored hardware and software solutions to make it easy for residents to live within a cashless society and manage their daily activities in an efficient fashion.

A point of sale (POS) system is essentially a software program that allows businesses to track the activity on cash registers, calculate when stock needs reordering, and analyse levels of inventory according to item. A POS system automatically records the details of each sale as it happens; meaning records are constantly kept up to date.

ECR Retail Systems is delighted to have received the Excellence in Technology award, for its ECR Go2 solution with National Express.