What needs to be considered as part of a modern passenger management strategy?

Hello and a happy new year to all of our clients, old and new! 2017 has seen plenty to celebrate at ECR, having expanded our team and won some very exciting new business. We are delighted and proud to be providing systems now on board all of the Irish Rail Network for CCSL, having previously covered the Belfast-Dublin route.

Air Serbia awards EPoS contract to ECR

ECR expands technical team with two new appointments

ECR and Rail Gourmet sign catering deal with East Midland Trains and Grand Central

"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"

A good quality Point of Sale system is essential for any retail business. However, you may be shocked to find that most businesses aren’t getting full use out of them.

ECR, the leading London-based MPoS specialist, has completed ‘phase one’ of a three-year project with France’s largest rail operator, SNCF. ECR has deployed a real-time mobile payment solution across SNCF’s entire fleet of trains in France, including the delivery of nearly 1,500 lightweight ECR Go mobile point of sale (MPoS) handheld devices

VIRGIN ATLANTIC WIFI ANNOUNCEMENT – Good news but what’s next for customer experience and airline growth?

ECR are extremely proud to have contributed to the creation of this excellent guide

The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue. This approach has led some to ask whether customer service has a role to play, or is it about price? For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding