What needs to be considered as part of a modern passenger management strategy?

The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue. This approach has led some to ask whether customer service has a role to play, or is it about price? For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding

ECR announces further wins with BUPA and TransPennine Express

ECR, the leading London-based MPoS specialist, has completed ‘phase one’ of a three-year project with France’s largest rail operator, SNCF. ECR has deployed a real-time mobile payment solution across SNCF’s entire fleet of trains in France, including the delivery of nearly 1,500 lightweight ECR Go mobile point of sale (MPoS) handheld devices

On Board Hospitality announces ECR’s new ticketing service
Attraction booking tech gets onboard

A Global Railway Review Blog: The future of mobile point of sale in rail

"Today’s customers are no longer happy with resigning themselves to dirty, late, crowded trains and shabby stations. They expect more and are increasingly making their voices heard... So, what can be done to address this everlasting challenge?"

ECR rolls out next generation international ticketing solution with Big Bus

ECR and Rail Gourmet sign catering deal with East Midland Trains and Grand Central

Air Serbia awards EPoS contract to ECR

VIRGIN ATLANTIC WIFI ANNOUNCEMENT – Good news but what’s next for customer experience and airline growth?