The maxim that the customer is always right applies to retailers, restaurants, travel services and other businesses, even as their traditional customer landscape continues to change drastically. The customer, wherever they are, expects less fuss at the checkout, no waiting for the bill, and no queueing for the only ticket machine at the station.

How An Effective MPoS System Can Improve Customer Satisfaction

Businesses large and small are adopting mobile point of sale systems to improve efficiency and effectiveness and keep up to date and pace with those customers, as the way they shop, buy services or consume products changes. The key to customer satisfaction is a speedy and accurate journey with minimal impact or delay when it comes to paying, but it can also help play a role in building relations and boosting customer service.

1. The changing face of customer interaction

In retail, especially for fashion and shoes, a customer can enter the store, and if seen by a sales assistant to be searching for a product, they can leap in. A tablet-based MPoS system linked to the stock system can help find the right size or colour of an item, allows the customer to pay for it and pick it up on the way out, rather than braving the queue for the tills or customer service.

This more personal style of shopping can return stores to the days of staff on the floor and not marooned behind a bank of tills. It can help encourage engagement, upselling and provide the customer with a better opinion of the retailer, making them more likely to return or spread the word.

2. The road to boutique

Partly driven by the rise of local mini-supermarkets, shoppers are taking a greater interest in their local stores, high-street boutiques and markets. This coincides with a rise in food fairs, arts and crafts festivals, conventions and so on, seeing many stores going mobile for the weekend.

Bringing MPoS makes it easier for customers to buy quite expensive products that they wouldn’t usually bring cash for. Not willing to miss out, supermarkets are bringing their own pop-up stores to these events, again aided my MPoS. Whatever the product, more businesses are seeing these events as a valuable second source of income and opening their business to a wider audience, all of which can provide a steady stream of satisfied customers if the option for speedy hassle-free payment is there.

3. The digital ticket era

MPoS perhaps has had the greatest impact on customer satisfaction with those perennial bugbears, our transport systems. Trains and buses see millions of people looking to sort out complex journeys each year, and the availability of a human being with an MPoS system to help out has saved many from outright tears.

As these systems mature, tickets downloaded to user smartphones, helping to avoid lost ticket issues, the provision of live delay/diversion/platform changes and other information can all help the transport company improve its service. Focus on this area to see how MPoS will impact other areas as these businesses look to reduce the stress load on their customers and customer service agents.

 

More Blogs
How Airlines Can Drive Revenue Using Mobile Point Of Sale (POS)

In a time when “industry executives are in PR overdrive trying to clean up the backlash from a bunch of customer encounters gone wrong,” it’s wise to use tools that increase customer goodwill.

How to Make your Retirement Village Run More Effectively

The retirement village lifestyle has become increasingly popular and many villages offer the types of facilities and amenities that are generally only found in luxury hotels and country clubs. Effective management of any retirement village, or chain of villages, tends to require the use of tailored hardware and software solutions to make it easy for residents to live within a cashless society and manage their daily activities in an efficient fashion.

The Future of On-board Retail Spend is Contactless

Ticket and retail sales across rail businesses have not changed significantly over the years. Rail companies still use standard point of sale (POS) or mobile point of sale (mPOS) systems to accept payments for tickets or good and services. Many of these systems currently do not accept contactless payments, and because of this, many companies are missing opportunities. In addition, in today’s demanding and dynamic

ECR Move To New Offices in Kings Langley

ECR Retail Systems move to state of the art new offices The Mobile Point of Sale (MPoS) specialists ECR Retail Systems announce their move to Kings Langley, Herts. With new business wins and new systems implemented in 2015/2016 including French rail network SNCF, National Express, CCSL (Northern Ireland) and the Sierra Leone National Revenue Authority

The secret to managing your business through a point of sale system
ECR welcomes Janeto development partners to Kings Langley

Everyone at our Kings Langley office is pleased to offer a very warm welcome to our Vietnamese development partners Ha Nguyen Hai, Hanh Tran Ngoc and Huy Le of Janeto, this week.

Our teams have established a great partnership already, with the successful self scan solution and mobile app, launched earlier this year and we are excited to continue working closely together on some fantastic new development projects.

The Advantages of a Smart Ticketing System for Smaller Operators

Mobile ticketing systems offer numerous benefits for smaller operators, providing a friction-less travel experience with straight forward implementation

Air Malta upgrades its retail tech

ECR Retail Systems has been selected by retail logistics specialist, Versilia Solutions, to provide an electronic point of sale system for Air Malta’s inflight MPoS requirements.

The initiative underpins a drive by Air Malta to improve its in-flight catering experience. As part of its growth strategy which included the launch of 21 new destinations in just a year, the airline also enhanced its in-flight service and onboard operation.

The Latest Trends In POS Technology That You Need To Know

As with all things rooted in technology, Point of Sale trends are continually changing and evolving as developments arise

Which POS System Should I Use?

Today's electronic point of sale (POS) systems can help businesses to enjoy better security. efficiency and customer service in new ways

Ferry Operators 2019
How to Prevent Theft with your Point of Sale System

Theft can represent a major breach of trust, and also cost businesses a lot of money. The good news is that there are ways of preventing theft from your point of sale (POS) system, and in this post, we take a look at some of them.