Microsite Progress for Vietnamese Company

Following the success of ECR’s TicketPoS ticketing solution and less than 18 months on from the initial go-live, the Vietnamese ferry company are set to go live with further expansions to their e-ticketing offering.

ECR developed a bespoke microsite for the ferry company that generates tickets, manages customer accounts and bookings and it’s designed specifically to enable the client to manage passenger flow with a comprehensive and user-friendly back office giving full control over all operations, products, pricing and locations. Availability can be managed at the touch of a button in line with resource availability, and can be adjusted accordingly, for example to reflect additional staff.

The customer interface delivers a clear view of available and sold-out sailings, supporting bookings, limitless ticket types, concessions, offers and payments. The TicketPoS system also prevents ticket fraud with dynamic QR codes and instant validation.

Head office staff have control over every aspect of on-the-ground operations, with real-time data and access to ticket management, availability and validations, together with GPS mapping showing activity in real time. Hot spot mapping can be used to redeploy staff to busier areas and to monitor boarding wherever tickets are scanned using the fully mobile all-in-one Go2 handheld terminals.

We offer an online booking portal, tailored to custom operations. The authentication process such as user login can be done through the back office, information can be passed to other third-party portals through a number of ways (API’s).

We have also helped HUEFerry.com to send out more marketing emails plus all the captured information is GDPR compliant. The microsite links into the company’s CRM which provides a more seamless customer journey.

More Blogs
Should my Business take Mobile Payments through my PoS System?

Adoption of NFC (Near-Field Communication) mobile payment systems is definitely growing, but so far adoption has been slower than expected. So, is it worth your business investing in the capability right now?

ECR Safeguards The Future Of Paris Institution With Mobile Payment Solution

ECR safeguards the future of Paris institution with mobile payment solution

How to Make your Retirement Village Run More Effectively

The retirement village lifestyle has become increasingly popular and many villages offer the types of facilities and amenities that are generally only found in luxury hotels and country clubs. Effective management of any retirement village, or chain of villages, tends to require the use of tailored hardware and software solutions to make it easy for residents to live within a cashless society and manage their daily activities in an efficient fashion.

5 Ways Your POS System Can Help To Improve Security And Efficiency

Today’s electronic point of sale (POS) systems can help businesses to enjoy better security, efficiency and customer service in new ways. The latest systems are far more than simply digital cash registers; they have advanced features that offer added and fundamental value to the business.

Women in Transport
Up Close And Personal

Take a look at our latest article, published in this month’s issue of Rail Professional as we look at how the rail industry can use business intelligence to drive customer service and growth

New blog: Vietnamese Visit
Time To Get Personal!

Time to get personal!
Is it time for Airports and Airlines to get personal?

LNER Selects ECR Retail Systems for New MPoS System

ECR Retail Systems has been awarded a contract by the London North Eastern Railway (LNER) for its MPoS system, supporting rail crews on the London King’s Cross to Edinburgh route as they provide at-seat services to customers.

How To Boost Sales With Your POS During A Slow Season

It’s a sad truth that every retail business has its busy seasons and its slow seasons. Even mighty multinational behemoths like Amazon report a dip in sales in mid-June and early August.

Rail Passengers Hit Record Numbers

It was reported recently by the FT that passenger numbers on Britain’s railways have increased sharply in the past six months. According to research by the Rail Delivery Group, the UK experienced the highest growth in demand across the continent compared to other European countries.

ITSO-go!

ECR have today been awarded ITSO certification for the Go2 TicketPoS ticketing solution meaning that we can deliver for every need when it comes to ticketing and reservations.