ITSO-go!

Everyone at our Kings Langley office is pleased to offer a very warm welcome to our Vietnamese development partners Ha Nguyen Hai, Hanh Tran Ngoc and Huy Le of Janeto, this week.

Our teams have established a great partnership already, with the successful self scan solution and mobile app, launched earlier this year and we are excited to continue working closely together on some fantastic new development projects.

Cabin crew are the key contact point between the customer and the airline, managing the face-to-face interactions that can make or break a business’ reputation. But as the passenger begins to expect more from their journey, how can airlines help their staff meet these demands? Simon Pont, CEO of ECR Retail Systems, explains more in International Airport Review

ECR Retail Systems (ECR), the leading UK-based MPoS specialist, has developed and launched the GoFree, the first compact handheld terminal of its kind, designed specifically for the airline sector and with inbuilt Miura PED.  Incorporating the latest ECR AirPoS technology, the GoFree uses customer data to enhance the passenger and airline crew experience, and is designed to work as part of a full end-to-end airline system.

As with all things rooted in technology, Point of Sale trends are continually changing and evolving as developments arise

New system combats ticket fraud, cuts boarding times and increases revenue

New System Will Help Airline Improve OnBoard Services.

Personalising ancillary sales all the way through to mPOS
Personalisation and passenger experience are key. Here’s our analysis as to whether the ancillary payment processes in place are fit for purpose…

ECR Retail Systems is delighted to have received the Excellence in Technology award, for its ECR Go2 solution with National Express.

2016 was truly a year of great change for all of us here at ECR and we are looking forward to launching into 2017 with even more exciting announcements. January 2016 signalled both a new year and a new home with a move to our fabulous new offices in Kings Langley. Clients and staff enjoy state of the art equipment in each of three meeting

In a time when “industry executives are in PR overdrive trying to clean up the backlash from a bunch of customer encounters gone wrong,” it’s wise to use tools that increase customer goodwill.

With the advent of retail self-scan machines, and onboard smartcard readers for public transport, today’s customers and passengers are increasing being afforded the liberty they have demanded to manage their own purchasing and payment experience. And mobile ticketing and EPoS systems are no exception.