ECR Retail Systems has been awarded a contract by the London North Eastern Railway (LNER) for its MPoS system, supporting rail crews on the London King’s Cross to Edinburgh route as they provide at-seat services to customers.

LNER Selects ECR Retail Systems for New MPoS System

ECR Retail Systems (ECR), the leading UK-based MPoS (mobile electronic point of sale) provider, has been awarded a contract by the London North Eastern Railway (LNER) for its MPoS system based on ECR’s RailPoS software.   The new, faster and more reliable payment technology will support rail crews on the London King’s Cross to Edinburgh route as they provide at-seat services to customers.

The route, which services stations including York, Leeds, Newcastle, Aberdeen and Inverness, is now being run by LNER – a Department for Transport (DfT) owned company. LNER will operate the route until a public-private partnership takes responsibility for both trains and track operations in 2020.  All Virgin Trains East Coast staff have transferred to the new franchise.

In addition to ECR’s RailPoS software, the contract includes 216 new ECR Go2 all-in-one hand-held, mobile devices, replacing the previous system which used tablets in the food bar and hand-held terminals on the trolleys.  It also encompasses a cloud-based operation and Miura M010 integral pin entry devices, which allow LNER to offer all payment types including contactless and mobile wallet.  The system, which was piloted in July 2018, will be fully implemented in advance of the new LNER Azuma train fleet scheduled to begin operation in 2019.

The new streamlined MPoS system will accommodate all user requirements including managing orders, stock control and supply chain requirements.  It will also enhance the level of service customers receive and streamline trolley catering services on-board, in both standard and First-Class.  RailPoS integrates to Rail Gourmet, which supplies the on-board catering services for LNER, with all the data it needs to ensure that every order is fulfilled efficiently.  The inbuilt sophisticated logistics technology calculates stock, verifies it with crews, and manages complex recipes.

Simon Pont, CEO, ECR Retail Systems, said, “RailPoS is our industry-leading, unique end-to-end mobile MPoS technology specifically designed for the rail industry, built to ensure that no train operator should ever be overstocked or undersupplied, meaning reduced wastage, increased efficiency and greater customer satisfaction. Currently in use by a number of rail operators both in the UK and across Europe, it guarantees a highly effective and streamlined way to serve customers, and will offer LNER complete transparency across its business operations.”

Kate Davidson, Business Transition Manager, LNER, said, “We needed to speed up onboard sales throughout our trains, and to offer support to our crews from the food bar to the trolley as well as in First Class. Offering contactless payments to our passengers on a handheld device was essential, along with a more accurate view of stock and sales in order to maximise profitability.  We have been working effectively with the ECR team for some time now, and we are delighted that our new, personalised MPoS system is already performing well.  The ability to maintain control over revenue reporting and management is a key value of the new system that will help us run the route efficiently and provide maximum customer satisfaction.”

The use of handheld terminals throughout this project means that devices can be interchanged, so that should one go missing or out of use, the service can continue uninterrupted, which was not the case before.  The hand-held terminals communicate with the server, which in turn relays information to the  master terminal and other linked devices.  This will overcome the connectivity issues sometimes experienced with the previous system which relied on the  on-board wifi when moving between carriages and wifi networks. All handheld terminals are now pre-set to recognise and connect automatically to on-board wifi regardless of where they are, and enable LNER to download data much more quickly and to offer reliable card payment facilities including contactless.

The ECRGo2 is already in use in the rail, airline and ticketing sectors where the software is configured specifically for the needs of each sector. Clients include Air Serbia, SNCF/ Newrest Wagons-Lits, Irish Rail, Northern Irish Rail, Rail Gourmet, East Midlands Trains, Trans Pennine Express, Grand Central, and GWR.

 

More Blogs
The secret to managing your business through a point of sale system
ECR Retail Systems Launches Self-Scan Ticketing to Transport and Travel Operators

New system combats ticket fraud, cuts boarding times and increases revenue

How to Prevent Theft with your Point of Sale System

Theft can represent a major breach of trust, and also cost businesses a lot of money. The good news is that there are ways of preventing theft from your point of sale (POS) system, and in this post, we take a look at some of them.

5 Ways Your POS System Can Help To Improve Security And Efficiency

Today’s electronic point of sale (POS) systems can help businesses to enjoy better security, efficiency and customer service in new ways. The latest systems are far more than simply digital cash registers; they have advanced features that offer added and fundamental value to the business.

How To Boost Sales With Your POS During A Slow Season

It’s a sad truth that every retail business has its busy seasons and its slow seasons. Even mighty multinational behemoths like Amazon report a dip in sales in mid-June and early August.

“From Warzone To Buffet Cart”, Read What SmartRail World have to say about us…

“From warzone to buffet cart”, read what SmartRail World have to say about us…

The Advantages of a Smart Ticketing System for Smaller Operators

Mobile ticketing systems offer numerous benefits for smaller operators, providing a friction-less travel experience with straight forward implementation

Which POS System Should I Use?

Today's electronic point of sale (POS) systems can help businesses to enjoy better security. efficiency and customer service in new ways

Should my Business take Mobile Payments through my PoS System?

Adoption of NFC (Near-Field Communication) mobile payment systems is definitely growing, but so far adoption has been slower than expected. So, is it worth your business investing in the capability right now?

ECR Wins the Excellence in Technology Award at 18th Annual National Transport Awards

ECR Retail Systems is delighted to have received the Excellence in Technology award, for its ECR Go2 solution with National Express.

ECR Selected by Versilia to Supply MPOS System to Air Malta

New System Will Help Airline Improve OnBoard Services.

ECR Safeguards The Future Of Paris Institution With Mobile Payment Solution

ECR safeguards the future of Paris institution with mobile payment solution